Managing Conflict
In a climate where 90% of communication happens in non-verbal ways, conflict is bound to occur. While tone, inflection, pitch and...
All or 10...
So the saying goes, if you provide good service, I'll tell 10 people; if you provide poor service, I'll tell them all (or something...
Guilty (Happy) As Charged
I humbly submit myself to you as a guilty party. Guilty of scheduling 30 hours into a day. Guilty of saying "yes" when "not in this...
Breathe; Then Move Quickly
As a business owner, how do you make decisions when unexpected circumstances arise? Far too often as small business owners and...
Time to Detox
2016 is moving along at a hurried pace. As I meet with clients, a consistent message has begun to emerge...it is time for a top to...